Privacy Policy
Last updated: 1st August, 2026
Arzoo Sharma (“Arzoo”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains what information we collect, why we collect it, how we use it, and how you can contact us about your personal information when you use our website or book our coaching services.
1. Information We Collect
Depending on how you interact with us, we may collect the following information:
Information you provide
Name
Email address
Phone number
Professional information you choose to share
Your communication goals and challenges
Information you provide while booking a session
Information shared during the initial discovery call
Information shared during your coaching session
Any other information you voluntarily provide to us
Payment and booking information
When you purchase a session, your payment may be processed through a third-party payment provider.
We may receive information such as your payment status, transaction reference, booking details, and related information.
We do not intentionally collect or store your full card, UPI, or banking credentials.
2. How We Use Your Information
We may use your personal information to:
Process and manage your booking.
Contact you regarding your booking and session.
Conduct the initial discovery call.
Understand your communication goals and challenges.
Prepare and personalize your coaching session.
Provide and improve our coaching services.
Review and improve the quality of our coaching.
Conduct internal training.
Respond to your questions or requests.
Process payments and maintain transaction records.
Send important service-related communications.
Comply with applicable legal and regulatory requirements.
We will not use information shared during your coaching session to publicly promote you or your experience without your permission.
3. Call and Session Recordings
All initial discovery calls and coaching sessions are recorded.
Recordings may be used for:
Coaching and session review
Internal training
Improving the quality of our coaching services
Maintaining records of coaching interactions
Recordings may be accessed by Arzoo and, where applicable, authorized members of the coaching or training team and service providers who support the storage or processing of these recordings.
Recordings may be retained indefinitely for the purposes described above.
Recordings will not be publicly shared or used for promotional purposes without your separate permission, unless disclosure is required by applicable law.
By booking a session, you acknowledge and consent to the recording and use of calls and sessions for the purposes described in this Privacy Policy.
4. Coaching Information
During the discovery call or coaching session, you may choose to share information about your workplace, communication challenges, career goals, professional experiences, or other information relevant to your coaching.
We use this information to understand your needs and provide personalized coaching.
Please avoid sharing confidential information belonging to your employer, clients, colleagues, or other third parties.
5. Communication
We may contact you using the phone number, email address, WhatsApp number, or other contact details you provide.
These communications may relate to:
Your booking
Your discovery call
Your coaching session
Rescheduling or other session-related matters
Your coaching services
If you separately opt in to receive marketing or promotional communications, we may also contact you for those purposes. You may withdraw your consent to such communications where applicable.
6. Cookies and Website Data
Our website may use cookies and similar technologies to:
Keep the website functioning properly
Understand how visitors use the website
Improve the user experience
Measure marketing and advertising performance
Third-party services used on the website may collect technical information such as device type, browser type, approximate location, pages visited, and interactions with the website.
You may be able to manage cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.
7. Sharing of Information
We do not sell your personal information.
We may share personal information with trusted third-party service providers where necessary to operate the business and provide our services, including:
Payment providers
Booking and scheduling platforms
Website and hosting providers
Cloud storage providers
Communication and email service providers
Analytics and marketing technology providers
Recording, transcription, or related technology providers, where used
These providers may process personal information on our behalf for the purposes described in this Privacy Policy.
We may also disclose information where required by applicable law or where reasonably necessary to protect our legal rights, safety, or the security of our services.
8. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business and transaction records, improving our coaching services, and meeting legal or regulatory requirements.
Call and coaching session recordings may be retained indefinitely for training, coaching quality, service improvement, and record-keeping purposes as described above.
Other personal information may be deleted or securely disposed of when it is no longer reasonably required, subject to applicable legal requirements.
9. Your Rights and Choices
Subject to applicable law, you may have rights relating to your personal information, including the ability to:
Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information where applicable.
Withdraw consent where processing is based on consent.
Raise a concern or grievance regarding how your personal information is handled.
To exercise your rights or raise a concern, please contact us using the details provided below.
Where consent is the basis for processing, applicable law may give you the right to withdraw that consent. Withdrawal of consent does not affect the legality of processing carried out before withdrawal.
Please note that certain information may continue to be retained or processed where permitted or required by applicable law or where necessary for legitimate business or legal purposes.
10. Data Security
We take reasonable technical and organizational measures to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
11. Testimonials
We may publish client testimonials on our website or marketing materials.
A testimonial may include the client's name, photograph, job title, organization, or other information for publication.
You may contact us if you have questions about the use of your testimonial.
12. Third-Party Links
Our website may contain links to third-party websites, platforms, or services.
We are not responsible for the privacy practices, security, or content of those third parties.
We encourage you to review their respective privacy policies before providing them with personal information.
13. Children's Privacy
Our services are intended for working professionals and are not directed toward children.
We do not knowingly collect personal information from children.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or applicable legal requirements.
The updated version will be published on this page with a revised “Last updated” date.
15. Contact Us
If you have questions about this Privacy Policy, your personal information, or how your information is handled, please contact:
Arzoo Sharma
Email: team@arzoosharma.com
16. Grievance and Privacy Requests
For privacy-related requests, including requests to access, correct, or delete your personal information or to raise a concern about its handling, please contact us at:
team@arzoosharma.com
We will review and respond to requests in accordance with applicable law.
17. Governing Law
This Privacy Policy shall be governed by the applicable laws of India.
Any disputes relating to this Privacy Policy shall be subject to the applicable jurisdiction under Indian law.